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ABOUT US
Company Profile Founder's Profile Investor Profile Honors and Qualifications
PRODUCT CENTER
Unmanned laboratory solution
PINNACLES i-Lab
Unattended Intelligent sorting Robots (Transport/Assistant) DMP Pneumatic Blood collection - labeling preparation tube
Super Automation System Inpeco FlexLab X P-Cell
Automation System S-LAS 8000/9000 S-LAS 6000
Immunologic Diagnostics i6800 i2000 i1200 Reagent package
Clinical Chemistry Diagnostics c2800 c1800 Reagent menu
Specific Protein Diagnosis PY480 sp280
Molecular Diagnostics Molecular detection of drug resistance genes
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NEWS CENTER
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JOIN US
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CUSTOMER SERVICE
CUSTOMER SERVICE
After-sales service
CONTACT US
CONTACT US
Contact Us Product Intention Form
Language
Language
简体中文 English
Hotline：400-0168-500
E-mail：pinnaclesdx@pinnaclesdx.com
After-sales service
HOME- CUSTOMER SERVICE -After-sales service
After-sales service system
Service model
Hierarchical service model
Three-level service model to improve customer satisfaction.
Service standardization
Standardized service process
Standardization of installation, training, maintenance, and upkeep
Service partition
Regional management mode
Divide the team based on sales regions and customers to better connect with sales and provide services to customers.
Service Philosophy
Customer centric, fast response concept
Phone response within 2 hours; on-site service within 24 hours
After-sales service layout
Professional after-sales team
Quick service system
Comprehensive service content
Standardized service process
2hours for phone response
3hours to confirm the issue
24hours for on-site response
After-sales service content
01
Installation, debugging, maintenance, repair, calibration, etc. of the product
02
Customer operation and application training
03
Tracking and handling of customer complaints and feedback
Notes
KunLun sp280
KunLun c2800
Future Diagnostics Solutions for Today
With innovation in its DNA and customer needs in its heart, Pinnacles continues to expand i-Lab's open ecosystem and drive the transformation of laboratory medicine.
Hotline：400-0168-500
Hotline：400-0168-500
E-mail：pinnaclesdx@pinnaclesdx.com
Address：8/F, Building B, No.10 Tower, Pujiang Wisdom Plaza, No.2168 Chenxing Highway, Minhang District, Shanghai, China
ABOUT US
Company Profile Founder's Profile Investor Profile Honors and Qualifications
PRODUCT CENTER
PINNACLES i-Lab Unattended Super Automation System Automation System Immunologic Diagnostics Clinical Chemistry Diagnostics Specific Protein Diagnosis Molecular Diagnostics
NEWS CENTER
News
JOIN US
Social Recruitment
CUSTOMER SERVICE
After-sales service
CONTACT US
Contact Us Product Intention Form
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